Findability
15 points
Can a camper find your own bookable site, or does a booking site get them first?
- Do you show up on a cold local search
- Does your own site outrank booking sites on your name
- Is your Google profile complete and accurate
🕵️♂️ Park Secret Shopper
See your park through your guest's eyes, and find exactly where you lose them.
$5,000 found or it is free. No site visit. Report in 21 days.
Sample report, fictional park
Willow Draw RV Park
- FindabilityB12 / 15
- PhoneF17 / 30
- Online bookingB24 / 30
- Follow-upD9 / 15
- TrustB8 / 10
Grade C · 70 / 100
Estimated yearly leak$27,400
Estimated yearly leak$27,400
Every area gets a letter grade. Not a real client.
You cannot fix a leak you cannot see.
Guests do not complain when they leave. They book somewhere else. A secret shop finds out where, across the three places most parks lose them.
Online visibility
60%
of reservations book online
Walk-ins fell 81.8%. If a camper cannot find your site, or cannot finish booking on a phone, the booking goes to a site that charges you 10 to 30%.
Phone calls
29%
of reservations come by phone
Calls that ring out, voicemails never returned, and a rate quoted wrong all end the same way: the guest calls the next park.
Email and follow-up
47%
of guests are repeat guests
A contact form that sits for a day, or a confirmation that never arrives, costs you the guest and the next ten stays.
We shop your park five ways.
One score out of 100. Five places a guest touches your park. Every item is a yes, a no, or a stopwatch, and all 41 are printed in your report.
Phone
30 points
Five real calls from five different numbers across a week.
- Weekday, dinner hour, Saturday, after close
- Answered, name captured, booking asked for
- Voicemail returned and rate quoted right
Online booking
30 points
A live booking attempt, plus a real camper on their own phone.
- Our attempt to the payment screen
- A camper, 60 to 75, books unaided on a phone
- Price shown, no dead ends, no errors
Follow-up
15 points
How fast you reply when a guest reaches out or leaves.
- Form, email, and text reply times
- Confirmation email sent in minutes
- Recovery message after an abandoned booking
Trust
10 points
What guests check before they hand over a card.
- Review count and recency
- Owner replies to reviews
- Real photos and a findable cancellation policy
A grade, a $ figure, and fixes ranked by payoff.
1Research & Call Logs
A written log of every call and booking test, with recordings and screen sessions where the law allows, so you see exactly where the guest left.
2The numbers
Your estimated yearly leak, built from the vacancy and missed-call models already live on parkfiller.com.
3The fix list
A list of fixes sorted by the biggest dollars recovered, plus a walkthrough call.
Here is what a finished audit looks like.
A fictional park, shown across all five areas. Every real report prints all 41 scored items with the points earned, so you can add them up and land on our total.
Sample, fictional park
CWillow Draw RV Park · Granbury, Texas · 62 sites
Overall score70 of 100
Estimated yearly leak$27,400
Shopped5 calls, 2 campers
Findability12 of 15Easy to find, but a Campspot listing outranks your own site on your own name. Leak: $1,400 a year in commission.
Phone17 of 30Answered well when answered. Two of five calls rang out and the voicemail was never returned. Leak: $16,900 a year.
Online booking24 of 30Solid on desktop. On a phone the date picker resets and a camper gave up on camera. Leak: $6,200 a year.
Follow-up9 of 15Confirmation email is good. The contact form sat 31 hours for a reply. Leak: $2,900 a year.
Trust8 of 10Good reviews and real photos. No owner reply to a review in 14 months.
View Full Sample Report
Every scored item and all the math.
Founding rate. Limited spots.
Founding-client pricing while we build our first case studies.
Founding spots claimed3 of 25
The Lost Booking Audit
$500
All five areas, scored for your park.
- Findability: cold-search ranking and your Google profile
- Phone: 5 calls from 5 numbers across a week
- Online booking: our attempt plus a real camper on a phone
- Follow-up: form, email, text, and confirmation timed
- Trust: reviews, replies, photos, cancellation policy
- Full report, call logs, a ranked fix list, walkthrough call
Audit plus two competitors
$1,000
The same audit, plus the two parks taking your bookings, scored the same way.
- Everything in the $500 audit
- Your score side by side with your two closest rivals
- See who answers the phone and who does not
- See who ranks higher, books easier, and replies faster
- How your rates and reviews stack up against theirs
- A plain read on where you win and where you lose guests
Own or manage several parks?
Get special group rates and one page that ranks every park.
Ask for group ratesGuarantee
$5,000 found or it is free.
If we cannot find at least $5,000 a year in recoverable revenue, you do not pay.
Straight answers.
Is recording the calls legal?
You give us written permission before we start, and we follow each state's recording rules. Where audio is not allowed, you get a written log of the call instead.
What if my park is already good?
Then you get a good score and a short fix list. The guarantee is $5,000 found or it is free, so a well-run park risks nothing.
Do I get recordings?
Every audit includes a written log of each call. You also get the audio where the law allows it, which depends on the state. Either way it goes to you, to train staff or fix the phone. We do not publish or share it without your written permission.
Why is the founding rate $500?
We are building case studies. The price goes up once the first three audits are done.
See your park the way your guests do.
$500 to start. $5,000 found or it is free.